Frequently Asked Questions

You can find our most frequently asked questions about what to expect, what to bring and how much an appointment will cost below. If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!

Osteopathy involves clinical care of the neuro-musculoskeletal system, which is made up of the bones, muscles, nerves and other tissues that support your body and control its movements.

Osteopaths use your individual medical history and environmental factors to understand the cause of your problem and to develop a personalised plan to help you manage your pain and move better.

Osteopaths use a whole-body approach to care for patients. This is sometimes called biopsychosocial care, which means they consider biological (body), psychological (mind) and social (environment) factors that may affect your health and wellbeing.

Chronic pain or persistent pain is the pain that lingers longer than it takes for the affected tissues to heal.

Osteopaths are trained to identify persistent pain and offer a plan to improve symptoms. This may include various treatment and management options, such as manual therapy, advice on lifestyle, exercise and movement. Each case of persistent pain is different and needs an individualised plan.

Medicines alone are not the most effective way to treat chronic pain. There are a number of self-care strategies that can help you to manage your pain and keep you active and doing the things you love.

Patients may be able to claim a rebate for osteopathic treatment from a range of government agencies or private health insurers. The requirements and rebates vary across programs so you’ll need to discuss your options with your GP, case manager or osteopath.

You can book an appointment directly with an osteopath or you may be referred to an osteopath by your doctor or other healthcare professional. Osteopaths are primary care practitioners and a referral is not required. You can book with us online or by phoning reception.

Your osteopath will take a case history, perform a physical exam and provide manual therapy treatment. You will also receive education, advice and exercise prescription. Sometimes, no active treatment or management may take place in the initial consultation

Case history
Your osteopath will take a thorough case history to understand your
health problems or concerns, ask you questions about your lifestyle and record notes.They will ask you about your current problem and symptoms, including your medical history, any illnesses, medications you are taking or other factors that may relate to your problem. They will advise you what they may treat or whether you need to be referred to another health professional.

Physical exam
Once the osteopath understands your health concerns, they will need to conduct a physical exam. Depending on where your injury or pain is, you may need to remove some outer clothing for a proper examination. Your privacy will be respected at all times during this process. Be sure to wear comfortable and flexible clothing.

Your osteopath is trained to perform clinical tests. These may include diagnostic, orthopaedic or neurological tests, or movement and postural assessments. This will help determine how best to manage your condition. The physical exam may include passive and active movements.

Osteopathy takes a whole-body approach to assessment and clinical management. Your osteopath may look at the area that is troubling you, in addition to other parts of your body. For example, if you have a sore hip, your osteopath may also look at your knee, pelvis and back.

During this examination, you may be asked to do some simple stretches or movements to allow the osteopath to analyse your posture and mobility, and assess your injury or pain. The osteopath will assess your joints, ligaments and soft tissues by touching the area of concern (palpation).

Your osteopath will discuss a treatment plan with you that is designed specifically to meet your needs. The number of treatments needed varies according to the nature of your condition, how long it has been present, age, general health and response to treatment. This may be carried out over a number of sessions.

Osteopathy also involves education and advice, so the osteopath may include some suggestions for dietary changes, home exercise programs and lifestyle adjustments.

Wear loose and comfortable clothing. Bring along any information that may be relevant to your health: X-rays, scans or test results that you may have, and any referrals from your GP or other health practitioner.

The cost of osteopathy treatment can vary, depending on whether you have private health insurance or a referral from your GP.

Enquire about costs and appointment times when booking. We have EFTPOS and HICAPS facilities available for instant private health care rebates for your convenience. You can rebook on the spot or online.

We require that all cancellations and reschedules are made by phoning reception, with a minimum of 24hrs notice. If you cancel your appointment with less than 24hrs notice or if you do not attend your appointment you will be charged the full consultation fee. An exception will be made if you test positive to COVID or you have cold or flu symptoms.

All are allied health practitioners
All are university qualified
All treat musculoskeletal pain or injury or movement problems
May all use manual therapy and prescribe exercise during a consultation
Will all give you lifestyle advice to stay healthy
Will all work in collaboration with other health professionals, such as a GP
All must be registered under the Australian Health Practitioner Regulation Agency (Ahpra) to practice

There some similarities and differences between the professions in terms of philosophy and approach to treatment. If they can’t help you, they will refer you to another appropriate allied health professional or your GP.

You do not need a GP referral to see any of these practitioners.

Your osteopath is trained to understand how the parts of your body and body systems should work together and what happens if you are experiencing physical pain, discomfort or have an injury. Osteopaths will look at the whole person: physical, psychological and emotional. They will consider your body, the way it moves, the pain or discomfort you feel, any injuries or soreness you have, and your health and lifestyle to determine its impact on you, your pain and your health. Osteopaths like to take time to listen to you, understand your concerns and what is really important to you.

Osteopathic treatment is very individualised and may be varied. Osteopaths will treat you with a range of techniques, which may include manual therapy, massage, stretching, mobilisation, manipulation, dry needling and exercise prescription.

By focusing on the whole person, an osteopath may treat many parts of your body, including areas that you may not realise are contributing to your problem. For example, if you go to an osteopath with a sore hip, your osteopath will often treat the knee, pelvis and spine because everything is connected and all of these areas can influence and impact your pain and function.

Osteopaths will also talk to you about what is important to you: the activities that may increase your pain, your lifestyle, how you feel, and will consider all these factors to develop a management plan for you and empower you to be involved in reaching your health goals. They aim to work in conjunction with you to return you to doing the things you enjoy.

Still have questions?

Our team is here to help. If you have additional questions, please reach out to us on any of the below and we will get back to you asap.

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